Why the Order of Your Calls Matters
When disaster strikes your home, the first calls you make can shape the whole recovery. In those stressful first moments it is easy to grab the phone without a plan. But the order of those calls matters more than most homeowners realize.
The Most Common Mistake: Calling the Carrier First
Many people call their insurance company's claims line first. It feels logical, but it often isn't the best first step. The person answering that line doesn't know the details of your specific policy the way your own agent does.
Call 1: Your Insurance Agent
Your first call should be to the insurance agent who sold you the policy. Your agent understands your coverage: what is included, what may be excluded, and how your particular policy works. They can quickly give you clarity so you know where you stand before anything else happens.
Have handy:
- Your policy number
- A short description of what happened and when
- Photos, if you can take them safely
Call 2: A Trusted Restoration Specialist
Your second call should be to a trusted property restoration company. That is where New Life Restoration comes in. We:
- Respond quickly
- Thoroughly inspect the damage
- Put a clear, professional plan in place to protect your property and start recovery the right way
On a water loss especially, time matters. Water that sits can spread into more materials and become more contaminated, so getting a professional to inspect it early is important.
Call 3: Your Insurance Carrier, Only If Needed
Only after the inspection and plan are complete is it the proper time to contact the insurance carrier, and only if a claim is actually necessary. Following this order helps you protect your rights, avoid unnecessary complications, and put yourself in the strongest position for a successful recovery.
The Simple Version
Agent first.
Then New Life Restoration.
Then the carrier, only if a claim is needed.
Consider saving your agent's number and ours in your phone now, so you aren't searching for them in a stressful moment.
What We Help With
New Life Restoration is a family-owned, IICRC certified firm in Surprise, Arizona. We handle water mitigation and drying, mold, fire and smoke, odor, and biohazard and trauma cleanup. We focus on mitigation and cleanup and do not perform reconstruction. We serve Surprise, Peoria, Glendale, Phoenix, El Mirage, Scottsdale and nearby Valley cities.