Surprise, Arizona · The West Valley
We bring homes back to life.
Two brothers who handle water, fire, smoke and mold damage across the West Valley. No call center and no subcontractors: the person who answers the phone is the one who shows up. The inspection is free, and we deal with your insurance company so you don't have to.
Something happening right now?
A few quick questions, then what to do before we get there.
- LicensedROC 355904, bonded and insured
- CertifiedIICRC water, fire, smoke, mold, trauma
- InsuranceEvery carrier, billed direct
- InspectionsFree, any hour
01 · Who answers
Two brothers from Surprise. Not a franchise.
New Life is the two of us, Brandyn Van Kleeck and Charles Stratton. We're brothers, we have over 20 years in restoration between us, and we started this company to run jobs the way we'd want them run in our own homes.
The national chains at the top of the search results run on call centers and franchise crews. When you call us, one of us picks up, one of us does the inspection, and the same two faces are there from the first call to the last dry reading.
- The phone is answered by an owner, not a call center in another state.
- The two people who inspect the job are the two people who do it.
- One written estimate before anything starts, and a straight answer about whether it's worth a claim.
- No subcontractors on the extraction, the drying or the demo.
Treating the framing after a laundry room demo
Brandyn Van Kleeck
Owner, operator and qualifying party
Charles Stratton III
Owner, operator and member
02 · What we do
Most calls are water, but we handle everything.
Six certifications, one crew. Every job starts with a free inspection, and the same two people who inspect it are the ones who do the work.
Water damage
Extraction, structural drying and cleanup after a leak, flood or burst pipe.
Learn more
Fire damage
Board-up, soot removal and odor elimination after a fire.
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Smoke damage
Air purification, soot cleaning and deep odor neutralization.
Learn more
Mold and microbial remediation
Containment, removal and air sanitization for mold, bacteria and pathogens.
Learn more
Trauma and crime scene cleanup
Discreet, compassionate biohazard removal and full sanitization.
Learn moreDamage assessment
A thorough, documented evaluation to plan the work and support your claim.
Learn more03 · How it works
What happens when you call.
Roughly the same four things on every job. Water jobs usually dry in three to five days in this climate. Fire and mold take longer.
01
You call
Brandyn or Charles picks up. If water is still running, we'll walk you through shutting it off at the main while we're on our way. Most West Valley calls see us inside the hour.
02
We look, for free
Moisture meters and a thermal camera tell us how far the water actually went, which is usually farther than it looks. You get a straight answer and a written estimate. Outside our service area there's a $250 trip charge, credited back against any work we do.
03
You decide
We'll tell you honestly whether the job is worth a claim. If it is, we photograph and document everything, meet your adjuster on site and bill the carrier direct. If it isn't, we'll say so.
04
We dry it out
Air movers and dehumidifiers until the meters say dry, demo of anything that can't be saved, and antimicrobial treatment. You get the photographs and the moisture log, and when it's time to rebuild we can point you to contractors we trust.
04 · The record
A water job, day by day.
Drying isn't guesswork. A moisture meter goes on the walls every day, and the equipment stays until the numbers say dry, not until it looks dry. This is what that log looks like.
Dry standard 15% · scale 45%
Day 01
38%
Extract the water, pull the carpet pad and remove the baseboards, set air movers and dehumidifiers. Baseline readings on every wall.
Day 02
31%
Readings and an equipment check. Remove the shelving, cabinets, vanities and hard flooring holding water against the structure.
Day 03
23%
The drywall is drying faster than the framing behind it, so we drill the base of the wall to get air in.
Day 04
16%
Walls are at goal. The floor and the bottom plate are close.
Day 05
12%
Every reading is under the dry standard. Equipment out, final photographs and sign off.
05 · The West Valley
What breaks in houses out here.
Most of our calls come from the same handful of things. Knowing them means we usually know where to look before we're through the door.
Monsoon season runs June to September
Insurance, in plain English.
Most of our jobs are claims, and most of our customers are on their first one. We wrote down what the adjuster’s words mean, what to say on the first call, and where people get tripped up.
06 · Recent work
Phone photographs, not stock.
Our own jobs around the West Valley. Some of them aren't pretty. That's the point: this is what the middle of a restoration actually looks like.
Walls cut at two feetWater
Living room ceilingWater
Bubbled paintWater
Laundry roomDemo
Drywall outDemo
Garage wallWater
07 · What customers say
They talk with you, not at you.
New Life Restoration Services exceeded my expectations. After water damage in my home, their team responded quickly, assessed the damage thoroughly and restored everything flawlessly. Their professionalism, honesty and attention to detail were outstanding.
Jake Barendt · Water damage
The New Life Restoration fellas are honest, polite and teachers. They teach you every step. They talk with you and not at you. Yes, I would and will recommend them to anyone who needs their services.
Vittoria Giovannucci · Homeowner
Prompt response, on-site evaluation, thorough explanation of the problem and solutions. Very knowledgeable. Cleaned up after themselves while smiling and being exceptionally pleasant. Would use again if necessary.
V. S. · Homeowner
On paper
Licensed, insured and certified.
Licensed with the Arizona Registrar of Contractors under ROC 355904, bonded and insured. Brandyn holds IICRC certifications in the six areas listed here.
- Water Damage Restoration
- Applied Structural Drying
- Applied Microbial Remediation
- Fire and Smoke Damage Restoration
- Trauma and Crime Scene
- Odor Control
08 · Where we work
The West Valley, and anywhere with an emergency.
We're based at 15243 West Statler St. in Surprise. Most of our work is west of the 101, and we'll go anywhere in the Phoenix area for an active emergency.
Map data © OpenStreetMap contributors · Tiles OpenFreeMap
- Surprise
- El Mirage
- Sun City
- Peoria
- Waddell
- Glendale
- Litchfield Park
- Scottsdale
- Phoenix
- Goodyear
- Avondale
- Tempe
- Buckeye
Whatever you do, do your work heartily, as for the Lord and not for people.
Colossians 3:23 · the verse the company is built on, and the reason for the name
09 · Questions
Asked a lot.
If yours isn't here, call. We'd rather answer it on the phone.
Yes, with every carrier. We document the loss, meet the adjuster on site, and bill the claim directly. Before any of that, we will tell you honestly whether filing a claim is in your best interest at all.
It is. We come out, look at the damage with moisture meters and a thermal camera, and give you a straight answer and a written estimate. No obligation, and it costs nothing anywhere in our service area. Outside it there's a $250 trip charge, credited back against any work we do.
For active water, fire or biohazard emergencies we dispatch immediately, any hour, any day. Most West Valley calls see us within the hour.
No. We handle the emergency side: extraction, drying, demo, cleanup and remediation. Once the house is dry and documented, the rebuild goes to a contractor of your choosing, and we can point you to ones we trust.
Fully licensed, bonded and insured with the Arizona Registrar of Contractors under ROC 355904, and IICRC-certified in water, fire, smoke, mold and trauma restoration.
Behold, I am making all things new.
Free inspection · any hour
Call us. We'll come look.
Or request a free inspection online, or write to brandyn@newlife-restoration.com